Remote Tech Help

Troubleshooting Guide

Problems with your student's district device? Check out our Alcott Parent Tech Troubleshooting Guide for the most common troubleshooting steps, and instructions on how to request further help, including a replacement device.

Screenshot of first slide of Alcott Tech Troubleshooting Guide

District Technology Support

Click here for the LWSD page: Technology Support During School Closure


Free Internet Access

Having reliable connectivity to the internet is critical for your student’s success during distance learning. The state recognizes this need, and has partnered with Ziply Fiber, Comcast/Xfinity and Presidio to create Washington’s K–12 Internet Access Program, which gives eligible families free internet access so your student can connect to online learning from home.

This internet access opportunity will provide you with faster, stronger and more reliable connectivity than hotspots or tethering to mobile devices, which will better support your student. If eligible, your free internet access is available through June 30, 2021.

Click here to check eligibility, choose a provider in your area, request an access code, and sign-up for service.